The Role of Art in Enhancing
Guest Experience

New Episodes Every Week Available on Youtube and Spotify

About this Episode

In this second episode of Hotel Voices, Nikolina Christo sits down with Otto Wiesenthal, founder of Hotel Altstadt Vienna, to explore how art, emotion, and design are redefining the modern luxury hotel experience. Otto shares how turning rooms into living galleries—and leading with heart—creates deeper, more meaningful connections with guests.

From collaborations with artists like Matteo Thun & Wittmann to his belief that a warm smile outweighs any technology, Otto reveals how soulful hospitality, employee engagement, and thoughtful design can transform a boutique hotel into a timeless experience.

Tune in for a conversation that blends creativity, emotional intelligence, and future-forward hospitality—reshaping how luxury feels, one inspired stay at a time.


#HotelVoices #ArtInHospitality #LuxuryHotels #EmotionalDesign #BoutiqueHospitality #HospitalityLeadership #SustainableLuxury

Live on Youtube

Episode Transcript:

Otto Wiesenthal shares how Hotel Altstadt Vienna has redefined boutique hospitality by transforming each room into a living gallery—where art, emotion, and design converge to create unforgettable guest experiences. Through thoughtful collaborations and a deep belief in human connection, Otto shows how true luxury today is about authenticity, creativity, and emotional resonance.

Nikolina Christo continues the Hotel Voices series with soulful insight, spotlighting Otto’s visionary approach to hospitality. Her questions uncover the emotional layers of design, the evolving role of art in guest journeys, and how personal warmth and creativity can elevate boutique stays. She brings her signature, heart-centered lens to explore how intention, culture, and detail define the future of luxury hospitality.

Meet Your Host

Nikolina Christo

AI Strategist | UX CX Designer | Founder Dion AI