Perched on the shores of Lake Maggiore, Castello Dal Pozzo is a 1000-year-old family estate transformed into one of Italy’s most distinctive luxury castle hotels. With its neo-gothic architecture, romantic atmosphere, and reputation as a leading destination for weddings and events, the property blends heritage with innovation.

In this episode, Nikolina speaks with Aimone Dal Pozzo about how historic hotels can use AI, data, and authentic storytelling to remain relevant while preserving their soul. The conversation explores what it means to deliver true luxury in 2025 — anticipating guest needs, protecting authenticity, and integrating technology in ways that free teams to focus on connection.

Key Takeaways:

• Anticipation Defines Luxury: Why the ability to deliver before a guest asks is the ultimate differentiator.

• Closing the Loop: How hoteliers can integrate PMS, marketing, and booking engines for measurable ROI.

• Authenticity Over Beigeification: Why standing out from global sameness matters for today’s discerning traveler.

• AI as a Silent Partner: Practical ways to save staff time, personalize experiences, and enhance hospitality without losing the human touch.

• The Next Chapter: How wellness and longevity offerings are shaping the future of luxury hospitality.